Girl opening Toll consumer delivery package

Delivering to Consumers

With increased consumer demand and expectations driven by the popularity and convenience of online shopping, getting your products to your end customer can prove challenging. You need an efficient and reliable logistics partner – this is where Toll can help.

We pride ourselves on offering choice, flexibility and exceptional service to our customers for an improved online shopping experience.

Developed using our expertise in the domestic and global logistics retail industries, we are committed to delivering exceptional consumer experience. We’ll help you design the solution you need to suit the needs of your customers and their lifestyles.

Our eCommerce capabilities include:

  • Integrated network - synchronised connections of flights and line-hauls reducing time to destination
  • Network advantage - overnight and economy express delivery you and your customers can rely on
  • Inbound express - international delivery direct into each port, helping you reach your customers sooner
  • Speed in the city - same day or on demand for when your customers want it fast
  • Big and bulky - delivering the heavy, large and fragile items with most care
  • End-to-end Track & Trace notifications - end-to-end parcel tracking along the way
  • After hours - after hours and weekend deliveries for your customers convenience
  • Dedicated consumer deliveries evening shift fleet - designed to deliver at times when people are actually home
  • Collection points - greater convenience for your customers with our collection points
  • Get connected -  everything from web-based platforms to full integration, we can help you get moving

Why choose Toll?

We know just how important logistics is to your online retail business and want to be an integral part of your success - which is why, at Toll, we see our business as an extension of yours and will go the extra mile to support you in exceeding your customers' expectations.

By choosing Toll as your trusted logistics partner, you can provide your customers with greater choice in their parcel delivery; an integral part of the overall online shopping experience; and importantly, adds to your brand integrity.

Want to find out more about options?

Contact Us


Queensland's Gold Coast will host the 2018 Commonwealth Games

Toll: delivering express services during the Commonwealth Games 2018

The 2018 Commonwealth Games is expected to attract more than 672,000 visitors, more than doubling the population of the area. Toll is working with customers to make sure deliveries continue for our customers, through extended opening hours and on-foot deliveries where necessary.
Toll employee delivering parcels

Delivering choice, flexibility and exceptional service

Working from a shared commitment to consistently deliver exceptional customer experiences, we helped online retailer Zanui redesign its shipping process to provide greater flexibility and convenience for its shoppers. The Challenge With…
GraysOnline contract win

Delivering the goods for GraysOnline

When one of Australia’s largest online retail and auction companies needed a logistics partner capable of being an extension of its own business and delivering the 100,000+ items it sells per month,…