Consumer Delivery

Missed Delivery

Sorry we missed you. You should have received a card with instructions on how to find your parcel. Click on the Find My Parcel button and you are a few simple steps away from being reunited with your parcel...

Find my parcel...


Have your card handy and look for the consignment and card numbers. Here is an example of what your card might look like:


SWMY Card instructional image
Please remember when selecting the redelivery option, to leave your missed delivery card in a prominent location for our delivery drivers.

Missed a pick up?

If you weren't in when we came to collect your consignment, please call us on the phone number on the card you received to rearrange your pick up.